My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". Some properties do not have a wall socket, only a cable. Screwless Faceplate. How do I book an engineer to come out - 5345632. Manage Your Account. Options. Could a VM engineer be boo. . I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Hi all, I move in to a new place today and was told quick start would be fine but I do not have the wall box. If you're happy for us to get this booked. Call the pre-installation and delivery team on 0800 052 1734. 150 from a VM landline or 03454541111. Switched On. When I was going to self-install it, I didn't find any wall socket. However, I do not have any of the specified wall sockets available. I was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!I've received my hub but don't have a wall socket. But there are 2 wires leading which can be plugged in the hub. We have tried plugging it into the only box we found it would fit but no luck. Stream from Virgin Media. Phone. Manage Your Account. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Any help please?Push the white cable (from the old Hub) into the back of the new Hub. TV box - 15 mins. It can take 5 to 10 minutes to restart. how can we go about changing our self install to. I am going to send you a private message. Hello Virgin Media, we moved into a new house. Tried looking but can't see a way to book an engineer for this? Thanks. I received a box to quick start with VM but there is no wall socket in my flat. Booking an engineer is easy with Virgin Media. 1 ACCEPTED SOLUTION. Sometimes there is no wall box, just a trailing cable. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. . • Take the red-banded end of the isolator cable and push it. Reply. I am so sorry to hear that you seem to be missing a wall socket in the home. Once you have the adapter, you can use it to plug your phone into your hub. . Just moved in to new (rental) flat. I will need an engineer out as there is no longer a wall socket as it’s been removed by the previous owner. I have received my quick start-up kit. Manage Your Account. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). No wall socket. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. So the technician will install a coaxial outlet where you want the modem. 0 Kudos Reply. Account - Cable. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. . You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Wall Socket. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. The top “capped” one is marked FM & has been disused since cable went digital. I'm currently renovating my living room, including the electrics. We have tried plugging it into the only box we found it would fit but no luck. The answer is yes. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. com Sometimes there is no wall box, just a trailing cable. tried using website to report fault but cannot report it's not working. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Excludes broadband faults and broadband network outages. Switched. We would like to show you a description here but the site won’t allow us. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. No internet, unfortunately. Have a look around and post some photos of what you have got. 5. Solved: we were not told we would need a Virgin media specific wall socket. I’m annoyed because I actually had a virgin sales person in my house. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Can anyone advise? ThanksOptions. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Thank you. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. on a domestic hub you look at the values thus. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. Hi. No wall socket as in 360 guide. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. 11-11-2022 12:53 - edited 11-11-2022 12:58. Hi all, when I signed up for Virgin Media, it said the service was available at my house. This wasn't clear when I signed up and I'm struggling to find out how to log this issue. I am going to cancel. Second, you'll likely need a manned installation for your VM services. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. PS. However, I do not have any of the specified wall sockets available. We would like this to be re-located please into our living room on ground floor. 0800 052 1734-----Deadwood1. Explain what needs to be done and book an engineer visit. (My photo is too big for - 5104888. on 25-09-2022 15:41. 5. I'm a Very Insightful Person, I'm here to share knowledge. Reply. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. The problem is the Hub is in my Study and the - 4964746. 4 weeks ago. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. on 14-09-2022 12:00. The cable could be hidden within, or behind, furniture. Re: My house wall socket that cannot fit to VM hub. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Virgin Media; My Virgin Media; Shop;. Tudor. Incidentally the phone socket is redundant if not in use and can be safely removed. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Hi, Same problem here. 4 weeks ago. Can you help me please. on 21-02-2023 17:48. I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Tudor. Speedon 22-10-2022 20:58. I tried both the wires, it didn’t set up the WiFi. 1) remove the attenuator from the existing cable, plug it into back of hub. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Getting Connected with Virgin Media is easy when you have a wall socket. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Controlling your TV. But I have no Virgin Media Wall - 5216419. Re: No virgin media wall socket. Sometimes there is no wall box, just a trailing cable. Tudor. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. We do not have an internal VM box to plug the round ended cable into. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Can I use one of three splitter cables? The middle one is labelled Virgin media. I recently applied and received the delivery for a virgin package of tv broadband. Further exclusions & legal stuff apply. No VM wall socket !!!!! in QuickStart, set up and connections yesterday; No cable installed after ordering self install package in QuickStart, set up and connections Sunday; HDU-200 cable from wall? in QuickStart, set up and connections Sunday; Virgin Media want to replace cable to house in QuickStart, set up and connections SundayThe total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. The box does however have a hole in the bottom, through which i could see some. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. That is the correct fitting, it should push on unless its too loose inside the large housing. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. If you look into the back of your Hub, you'll see a port. There are multiple different branded wall boxes inside our flat but none. The wall socket has a thick plug bit. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be - 4828566 HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. . So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Raised Rounded Profile. Here you’ll find all the help you need for Virgin Media related problems and issues. Connect the cable adaptor to the black banded end of the 3m isolator cable. This includes: The Stream box. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. Post a photo of the "wrong" socket please. You should see a cable going through the wall and if you trace this inside, you should get the cable. However, there is no Virgin Media Wall socket in my house. You need a small spanner to remove this, then push the provided connector over the exposed end. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 22-12-2022 19:19 - edited 22-12-2022 19:20. Hi there. No Wall Socket. I have only got one rectangular shaped white socket. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. wall socket. The phone number doesn't connect you. Account - Mobile. I can only find the TV socket. Joining in Options. The package was delivered but there is no wall socket for me to plug into. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. My Virgin Media App. I don't work for Virgin Media. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Also tried the Ethernet, not. Tudor. . Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. 01-02-2023 10:59 - edited 01-02-2023 11:00. 😁 I tried Virgin Customer Services with this but they werent able to answer. Hi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. I'm sorry to hear about the missing wall socket. Attached Files: AC6BF45B-7AEF-4AB1-8BEA-C067E23F4546. It probably goes into another room in the house. 84K; Tudor. It has two outputs on the left of the wall box. NO WALL SOCKET mollyhedges. 2. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Getting Connected with Virgin Media is easy when you have a wall socket. But its still failing to get any connection (i think i. to your Virgin Media socket. Now to my Issue: I opted for the self-installation ki. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. My Virgin Media App. The wall socket I have within my home does not appear to be working. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 12-01-2023 21:04. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. 168. Then press and hold the security button on one of the original adaptors in your network for two seconds. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Networking and WiFi. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Pick a category to get started. on 31-12-2021 10:47. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Back a step. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. 3 minutes ago. wi-fi. We recently received our router and cables. My Virgin Media App. Tudor. We'd love to assist with this, I will send you a PM here soon so we can look into what's. 08K; 2. These enter my house via an air brick/vent very close to. Stay safe online. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. I found some other soket but I don'. Re: No Wall Socket for Quickstart. There is no fibre socket in this house. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. 01K;I've just moved into a new property and received my Virgin Quick Setup kit. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute;. both appear. The cable on the right looks like is for a Freeview TV antenna. The top “capped” one is marked FM & has been disused since cable went digital. Switched On Families. Virgin cables must only be provided by isolated sockets provided by Virgin Media. A Virgin Media. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. There are 10 types of people: those. We would like to show you a description here but the site won’t allow us. Was told that an engineer would come out, look at the sockets and do the switchover. log into hub3 - 192. on a domestic hub you look at the values thus. Ordered VM broadband and was recommended by the website to select the self quick install option. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. My understanding is you can only get the quick start kit if the house has had VM in the past. I'm a Very Insightful Person, I'm here to. SHARE. It may be quicker to ring customer service 150 on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. BUT!! It appears they also installed one loose male coaxial cable in the living room. Next, connect the power cable. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. . Phone. We would like to show you a description here but the site won’t allow us. If an engineer is offered - accept that. The RJ11 sockets will be redundant. Choose the best spot for your wifi hub. Hi rt001 . Hi. The wall box may be branded with the logos of an old cable TV company (not VM). Since I need the TV to be downstairs I was afraid I was out of luck and needed a technician to install a new wall socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 194. You can also identify a split socket looking at the side. Virgin Media Community. Cihank617. Joining in. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. 32K. Security matters. Learn more. We would like to show you a description here but the site won’t allow us. Gradually increase the force until the. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. on 29-01-2022 10:55. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. There’s even no BT wall socket. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. We have tried plugging it into the only box we found it would fit but no luck. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Mark as New; Bookmark this message; Subscribe to. Browse. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. which will give you a general idea of VM fixtures and fittings. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. I’ve just lived into my new house and received my Virgin box. But I have no Virgin Media Wall socket in my house. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. on 17-03-2023 15:45. You’ll know it’s ready when the white power light at the front of the Hub is on. 19K; 36; 98; Sofia_B. -a. You have at least tested the ringing capacitor issue in the diagnostic process. Hoping someone can help me with a pre-installation question. and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin. Socket should be on the underside. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. Indeed, I just took further photos which may help illustrating. A photo would be helpful if possible. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. How can I arrange an installation with virgin media. com email address to different Virgin account. Booking an engineer is easy with Virgin Media. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I'm a Very Insightful Person, I'm here to share knowledge, I don't. The power light will start to flash. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. We would like to show you a description here but the site won’t allow us. . Account - Mobile. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. If an engineer is offered - accept that. We would like to show you a description here but the site won’t allow us. Get the Hub ready by connecting the wires. No virgin media wall socket; Options. Can you help? - 5401771. Please support me in this regard. Sorry to hear you don't have a VM wall socket. Thank you very much 🙂. However the wall socket doesn’t have the correct connection for the cable with the hub. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). If you require an alternative format bill, such as braille or audio, you will not be charged. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Sometimes there is no wall box, just a trailing cable. Need wall socket. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. May I know which one I can connect. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. No Virgin Media Wall Socket on 13-04-2022 14:08. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. No VM wall socket; Options. Checked every room in the new house but there were none. The cable going in will be a double. .